Last updated: 16 April 2026

 

1. Company information and acceptance of Terms

 

These Terms and Conditions govern your access to and use of the website and services provided by:

Worldexa OÜ
Registry Code: 17478438
Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia
Phone: +371 20516208
Email: help@worlexa.com

By accessing the website, purchasing a data plan, or using any part of the service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you should not use the platform.

These Terms constitute a legally binding agreement between you and Worldexa OÜ.

 

2. Service overview and role of the company

 

The platform provides access to digital eSIM data plans that allow you to connect to mobile networks in multiple countries.

Worldexa OÜ acts as a digital service provider and reseller of prepaid eSIM data plans. We do not operate mobile networks or telecommunications infrastructure. Connectivity is delivered through third-party carriers in each destination.

As a result, the quality and availability of the service depend on external providers. Coverage, speed, and stability may vary based on location, network conditions, and device capability. While we aim to provide a reliable experience, we do not control or guarantee network performance.

 

3. Eligibility and proper use

 

You may use the service only if you are at least 18 years old and legally capable of entering into a binding agreement.

You agree to use the service in a lawful and responsible manner. This includes providing accurate information during purchase and not using the service for fraudulent, abusive, or illegal purposes.

You are responsible for all activity associated with your device and any use of the service initiated by you, including ensuring the accuracy of information provided and lawful use of the platform.

 

4. How the service works

 

The service is designed to be simple and immediate:

• you select a destination and data plan
• you complete the purchase using Points
• you receive your eSIM as a QR code via email
• you install the eSIM on your device
• you activate it when needed

The product is entirely digital and does not require a physical SIM card.

Unless explicitly stated otherwise, the service provides mobile data only and does not include voice calls or SMS.

For clarity, purchases on the platform are completed using internal Points. Points must be acquired prior to purchasing any eSIM plan and represent a prepaid balance within the platform.

 

5. Pricing, Points and payment

 

All plans are priced in Points, which function as a prepaid digital unit within the platform.

Points are not a currency, electronic money, or financial instrument. They are a closed-loop virtual unit used solely within the platform to purchase digital products offered by Worldexa OÜ.

Points:

• can be purchased by the user using supported payment methods in fiat currency;
• are credited upon successful payment;
• can only be used within the platform;
• cannot be withdrawn, exchanged, transferred, or sold;
• do not constitute stored value and do not generate interest or financial return;
• do not expire unless explicitly stated at the time of purchase;
• unused Points are non-refundable unless required by applicable law.

The conversion rate is fixed at the time of purchase:
1 Point = 1 unit of the displayed transaction currency (e.g., EUR), unless otherwise stated.

Payment must be made in full before the eSIM is delivered.

Once Points are used for a purchase, they are considered spent and cannot be reversed, except where required by applicable law.

Prices may change at any time due to market conditions or updates from network providers.

Any fees charged by your bank or payment provider are your responsibility.

In case of duplicate charges, failed transactions, or incorrect billing, users should contact support with relevant transaction details. We will investigate and take appropriate action, including correction or refund where applicable.

We may cancel or refuse any transaction, including after payment, where fraud, misuse, or suspicious activity is reasonably suspected, without liability.

 

6. Order processing and delivery

 

All products are delivered electronically.

After successful payment, your eSIM is typically delivered within minutes to the email address you provided.

Delivery is considered completed when the eSIM is successfully made available to the user (including QR code access), unless prevented by a technical error attributable to the platform.

Delivery includes successful system dispatch and availability of the eSIM to the user. If delivery fails due to a technical issue attributable to the platform, it will not be considered completed.

You are responsible for ensuring that your email address is correct and accessible.

 

7. Device compatibility and user responsibility

 

Before purchasing, you must ensure that your device:

• supports eSIM technology
• is not carrier-locked
• is compatible with networks in your destination

We do not verify compatibility and cannot guarantee that every device will function with every plan or network.

You are responsible for installation, activation, and configuration.

If an eSIM is deleted or removed, it may not be recoverable. Reinstallation or replacement is not guaranteed unless explicitly stated.

 

8. Activation, validity and data usage

 

Each data plan includes a defined data allowance and validity period.

Activation is initiated when the eSIM connects to a supported network for the first time, unless otherwise specified. Delivery alone does not constitute activation.

Once activated, the plan will run according to its validity terms, regardless of usage.

Data usage is measured by network providers and may differ from device statistics.

Unused data is non-refundable and does not carry over.

 

9. Top-ups and additional purchases

 

Where available, you may purchase additional data.

Top-ups are optional and subject to availability.

 

10. Digital nature of the product

 

All services provided are digital content and digital services delivered electronically.

By completing a purchase, you:

• request immediate delivery and performance
• acknowledge that access begins immediately
• accept that the service may be provided without delay

You acknowledge that, to the extent permitted by law, you lose your right of withdrawal once the product is delivered or accessible.

This does not affect mandatory consumer rights.

 

11. Refunds and cancellations

 

Due to the digital nature of the service, purchases are generally final once delivery occurs.

Refund requests must be submitted within 14 days from the date the issue was first identified.

Refunds may be considered only in cases of:

• non-delivery
• verified technical failure preventing use

Refunds are not provided for:

• incompatible devices
• incorrect plan selection
• network dissatisfaction
• installation errors
• deleted eSIM
• unused data

To request a refund, users must provide order details and relevant evidence.

Each case is reviewed individually. Additional information may be required.

We aim to review and respond to refund requests within 5–10 business days.

Approved refunds may be issued via original payment method or Points, unless otherwise required by law.

 

12. Acceptable use and restrictions

 

You agree not to:

• use the service unlawfully
• interfere with networks
• bypass limits

The service is for personal use only. Resale or commercial use is prohibited without consent.

 

13. Service limitations and third-party dependencies

 

The service depends on third parties.

We do not guarantee uninterrupted service.

Coverage may vary due to location, infrastructure, congestion, or operator prioritisation.

 

14. Limitation of liability

 

We are not liable for indirect or consequential damages.

Liability is limited to the amount paid.

Nothing limits liability where prohibited by law.

 

15. Suspension, changes and governing law

 

We may suspend access if Terms are violated.

We may update Terms at any time.

These Terms are governed by Estonian law. Mandatory consumer protections of your country remain applicable.

 

16. General provisions

 

If any provision is invalid, the rest remains in force.

Failure to enforce a right does not waive it.

These Terms constitute the entire agreement.